Updated Oct. 14, 6:15 PM ET:?Some student loan borrowers may be having trouble accessing the Department’s new Direct Loan Servicing website, www.myedaccount.com, or experiencing extended wait times at the Direct Loan Servicing Center.? We are aware of these issues and are working to address them.? We apologize for this inconvenience and encourage users having trouble accessing our website or call center to try back at a later time.? Our call center is operational between the hours 8:00am to 8:30pm ET, Monday through Friday, and our website is available 24 hours a day.
We understand that borrowers may be attempting to access their account to create a profile, schedule payments or check balances.? Please be assured that no borrower impacted by this issue will be penalized for late payments or lose any benefits to which they are entitled.? We will keep you updated as more information becomes available.
If you would like to receive an email when the Direct Loan Servicing Center issue has been resolved,?sign up for email updates from the Department of Education?here.
1. ? ? ??I’m having trouble accessing the website and call center.? What’s going on?
The Direct Loan Servicing Center is in the process of transitioning to a new website, www.myedaccount.com.? As a result of the transition, some student loan borrowers were having trouble accessing the site or experiencing extended wait times. ?We are aware of these issues and are working to address them.? We will keep you updated as more information becomes available and apologize for any inconvenience this may cause.
2.?????? What if I need to make a payment?
Borrowers may choose to mail in their payment or wait until the website is functional to make an online payment.? We understand that this issue has been an inconvenience for our borrowers. We will ensure that no borrower loses any benefit to which they are entitled as a result of this issue.
Borrowers who choose to mail their payments can send a check or money order (including their account number) to the following address: ?United States Department of Education ?PO Box 530260 ?Atlanta, GA? 30353-0260
3.?????? Will my payment be considered late?
We will ensure that no borrower is penalized or loses any benefit to which they are entitled as a result of this issue.
4.?????? Will I lose any benefits as a result of this issue?
We will ensure that no borrower is penalized or loses any benefit to which they are entitled as a result of this issue.
5.?????? If I make payments through electronic debit, will my payment be impacted?
Borrowers enrolled in electronic debit do not need to take any action. However, borrowers with an October 7, 2011 debit date may have noticed a slight delay in the drafting of the payment from their bank accounts.? Despite the drafting delay, the effective date of each borrower’s payment will be October 7, 2011.
6.?????? Should I send my payment in via mail?
Borrowers who choose to mail their payments can send a check or money order (including their account number) to the following address:? United States Department of Education? PO Box 530260 ?Atlanta, GA? 30353-0260
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